Customer Support Specialist (German)

Who We Are Looking For:

• Proficiency in German (Upper-Intermediate level or higher);
• Confident PC user skills;
• Ability to handle large volumes of information and willingness to learn;
• Strong communication skills;
• Availability to work in a rotating shift format: 2 day shifts (7:00 – 19:00), 2 days off, 2 night shifts (19:00 – 7:00), followed by 2 days off.

Responsibilities:

User Interaction:

• Provide qualified consulting support for the technical and financial aspects of our products using communication channels such as live chat and phone.

Collaboration with Other Departments:

• Forward user requests to resolve technical and financial issues and provide feedback to users.
• Report any issues or errors identified on supported platforms.

Our Principles:

• No overtime;
• No micromanagement;
• No bureaucracy;
• No tolerance for toxic work relationships.

What We Offer:

• A cohesive team and engaging work environment;
• Exciting tasks with a rewarding compensation package;
• Benefits package: paid vacation, sick leave, support for private entrepreneurs, medical insurance, 12 sick days, and a day off for your birthday;
• Three work formats: fully remote, hybrid, or an office in central Kyiv;
• Employee training center;
• Rotation program;
• Full provision of necessary work equipment.